1. Players must have sufficient points in their account to cover the entire cash conversion request submitted. Insufficient point balances will result in the order cancellation.
2. Converting points to cash is only possible if no more than 40% of the points were accumulated through winnings on points tournaments.
3. Please allow three business days for cash to be credited once an order is confirmed.
4. Once a confirmed order has been made, cancellations or changes in the original request will not be permitted.
5. Tokens and Bonuses have 30 days expiration period from the date of issue. Bonus Dollars have a redemption rate of $5 for every 400 WH Points accumulated.
6. All WH Award Point conversion requests are subject to William Hill Poker's approval. The decision will be made according to the William Hill Poker loyalty scheme policy which is based on the player's lifetime bonus ratio and subjected to the iPoker network bonus policy. (Note: the lifetime bonus amount does not include the player's redeemed first deposit bonus amount). Players can enquire about their bonus ratio through Customer Support.
7. If a player requests three or more rewards on the same period, they will be processed in the following order: 1) Bonus Dollars, 2) Live Event Packages, 3) Tokens, 4) Cash Bonuses.
8. The promotion is not available to Special Deal players.
9. Players purchasing packages will represent William Hill Poker at the respective land-based event. By participating in this promotion winning players agree to wear William Hill merchandise during the event and allow William Hill Poker to use their names, Poker Nicknames and pictures on Facebook and the William Hill Poker website and related websites, including but not limited to interviews, articles and other promotional materials.
You have chosen to receive:
Did you know that you can get: ?
That's a much better redemption rate for you! It’s worth your while to keep on playing - you’ll get more value for your points.
Remember! The more Award Points you collect, the higher their value!
All conversion requests are subject to William Hill Poker's approval. Request is subjected to T&C and Security check and can take up to 3 business days. Please refer to our Terms & Conditions for further details. General Terms and Conditions apply.
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We are continuously making improvements to the Poker software to make your experience more enjoyable. To make playing online poker with us a rewarding experience, we've been adding new tools and functions for you.
There are also numerous other changes which are listed below:
Thanks to this new feature, you will have an easier time navigating the cash tables section to find the table that suits you. You now have three different views that you can change in the Settings menu:
Tables are grouped based on the following criteria:
Note: When switching views your custom table filters (i.e. sorting, visibility etc.) are preserved.
The standard filter functionality is available in all three views. However, "Group" and "Combined" views have certain restrictions.
All cash tables sharing the same properties will be part of a group. This view shows tables matching the same game type (i.e. Texas Hold'em, Omaha, Speed Poker, etc.) You can further sort the tables by criteria such as stakes, buy-in, number of tables in the group, etc.
In this view, all tables matching the same properties have a "Play Now" button that allows you to take a seat at one of tables from that particular group.
This type of view divides the main lobby into three parts:
Note: You can switch between views by clicking on the three icons located on the top left corner of the main lobby.
In order to improve your tournament poker experience, we have introduced a set of new options:
The "Auto-open tournament lobby" option can be found in the System section of the Settings menu. This option is selected by default.
Prior to this update, the "Buy-in" column of the tournament lobbies displayed the buy-in + fee amounts separately, while filters only took the buy-in amount into consideration.
With this new update, the "Buy-in" column will only display the sum of the buy-in and fee. For example, a tournament previously listed as $10+$1 will now appear as $11 in the lobby.
The tournament and quick seat filters have also been updated to reflect this change.
This change will be visible in the following areas:
There are some areas where this change will NOT be visible. The following areas will continue to display the buy-in amounts as "buy-in + fee":
Experience the thrill of Speed Poker in tournament format! Thanks to this exciting fast-fold game type, you're in action at all times by playing only the hands you want. Just like with Speed Poker, the moment you fold you are instantly taken to a new table to play a new hand.
The Speed Tournaments can be found in the William Hill Poker software under the Speed Poker tab. Click here to find out more about Speed Tournaments.
Lost add-ons are a thing of the past now! Thanks to this new feature, you can automatically get an add-on during the add-on break. That's one thing less to worry about, so you can safely focus on nothing else but the game.
The Auto Add-on feature can be found in the bottom left-hand side of the table. To activate it, simply click on the checkbox next to it.
Note: This feature is only available for rebuy/add-on tournaments.
We've made some improvements to this new tool which should make it even more useful. From now on you will be able to see who won without having to check the poker table.
To enable this feature, simply go to Settings -> Toast Notifications and check "Show Winner".
The Widgets Bar is a brand new tool that brings some of your favourite features closer than ever before! Thanks to it, you will be able to do things like play mini casino games, change the table themes, read news feeds and more. Click here to find out more.
The Widgets Bar is a brand new tool that brings some of your favourite features closer than ever before! Thanks to it, you will be able to do things like play mini casino games, change the table themes, read news feeds and more. Click here to find out more.
A new feature has been added to the William Hill Poker client for all cash games - the Time Bank. As the name suggests, this new feature will provide you with additional time when it is your turn to act.
The time you have available in your Time Bank starts only after the regular turn time is up. In case of a disconnection, the Time Bank will be activated only when it is your turn to act.
The Time Bank settings can be found in the William Hill Poker lobby, under Settings -> Preferences.
There are several ways the Time Bank can be activated:
Note: In case of a disconnection, the Disconnection Time Bank will be activated first, after which the regular Time Bank may be activated, depending on your settings.
Thanks to this new feature, you now have the ability to register again to the same tournament if you are eliminated. The re-entry tournaments allow you to buy in again only during the late registration period.
Note: The re-entry feature is available to all tournaments except Shootout and heads-up rematches.
Some re-entry tournaments allow you to re-enter more than once, but you can only have one active entry at a time. This means that every time you get eliminated from a tournament, you will be prompted to enter again until the maximum number of re-entries has been reached.
Re-entry tournaments are available in both SnG and MTT formats. A new filter called "Re-Entry" has added to both of these sections as well, making it easier to find them in the lobby.
You can now register and play in the same tournament multiple times! You will be able to multi-table a single tournament, increasing your chances to win a share of the prize pool.
Each of your entries will be located at a different table, have its own stack and be dealt its own hand. Once you reach the stage where you have more entries than the number of tables left in the tournament, two or more of your entries will be merged.
The multi-entry tournaments have a special icon in the lobby. You can find the number of multi-entries by checking the Properties and Details windows of each multi-entry tournament. The Stats tab will list all your active entries and their positions in the tournament.
You can now use the "Multi-Entry" filter to search only for these kinds of tournaments. This new filter has been added to both the SnG and MTT filter windows.
It is now possible to take advantage of the late registration feature in Sit & Go tournaments. Previously only available for scheduled tournaments, the late registration option allows you to join a Sit & Go tournament that has already started, so you won't have to wait for the next one to fill up.
The Sit & Go late registration feature works the same way it does for multi-table tournaments, except that once the Sit & Go tournament starts, the number of players is shown under the Players column instead of Registered/Needed.
This new tool keeps you in the action at all times, even when tables are minimised and your focus is on other applications. When it's your turn to act, a small pop-up window will be displayed in the bottom right corner of your desktop. This window can show you the board, your cards, along with your options (check, call, fold, all-in).
This feature is available for both cash games and tournaments and it applies to Hold'em and Omaha game types. A separate notification will be displayed for each table you are playing at; if you are playing multi-table tournaments, you will receive one notification for each of your entries.
The notification windows are displayed for a predefined period of time, after which they will automatically disappear, but you can also close them manually. Double-clicking on the pop-up notifications will restore the corresponding table and close the pop-up.
To configure the toast notification settings, simply open the Settings menu of the William Hill Poker lobby and go to Toast Notifications. There you will be able to choose what kind of notifications to see, how long to see them for, and more.
The William Hill Poker client has a new batch of avatars to choose from. The new avatars come in two categories:
If you have just updated to the new William Hill Poker software version, you will be assigned a random avatar. To change it, simply go to Settings -> Avatar.
This new functionality applies to heads-up cash game tables. If a player is inactive at a number of heads-up tables, they will be removed from the tables they were sitting at.
A player is considered "inactive" if they are sitting at an empty table or they are in "Sit Out" mode.
The "Join Similar" button has been added to Speed Poker tables as well. The functionality is identical to the button found on cash game tables - once you click the "Join Similar button", an additional Speed Poker table will be opened.
This feature enables you to set the poker client time zone to your local time. With it, you will be able to see when your favourite tournaments will start, according to your own time zone.
Server Time is the default option and is located in the top right-hand corner of the William Hill Poker lobby. You have two ways of switching between server time and your local time:
When you change the time zone, all sections of the lobby including tables, tournament lobbies and info panels will be updated to reflect this change. You will also be able to see the updated time zone on the Inbox, Tokens and Calendar tabs, as well as the Timing section of the Tournament Filters.
Please note that the time under My Account section is always displayed in Server Time.
Tournaments with late registration periods now have a dedicated timer added to the tournament info panel located on the right side of the William Hill Poker lobby.
When a tournament enters the late registration period, a timer will appear in the Status field. This field will count down the time a player has until the late registration period ends.
Thanks to this new feature, you can now play against the same opponent as soon as your current match is finished. Once the tournament is over, a pop-up window will appear - all you have to do is click "Yes" and if both players agree, a new match will begin.
If you do not want to play rematches, you can disable this feature. Simply go to Settings -> Preferences and tick "Don't accept Rematch requests".
The filters for Sit & Go tournaments and cash games have been updated. The new values are as follows:
Sit & Go filters
Cash Game filters
You can now search and find yourself by going to the "Friends" area under "My Poker". Thanks to this feature, you will be able to quickly find all the tournaments you registered for and all cash tables you are sat at.
Note: This feature can be used even when the "Opt out from all searches" option is enabled.
Players' experience is now improved with the ability to configure the bet slider buttons for No Limit and Pot Limit games. This change applies to all cash tables, Speed Hold'em tables and tournaments.
You can find this new option by going to Settings -> Table in the William Hill Poker client, then clicking on Configure Betting Buttons.
A pop-up window will open and there you will be able to define what each button will do, before and after the flop:
Each button can be configured as follows:
Note: The "Max" button has the same functionality as an all-in button in No Limit games.
When "Big Blind" is selected, players can choose how many big blinds they want to bet/raise. The bet values range start at 2 big blinds and can go up to 6 big blinds, in 0.5 big blind steps (i.e. 2, 2.5, 3, etc.).
When "% of Pot" is selected, players can choose what percentage of the pot they want to bet/raise. This value ranges from 30 to 110 and it can be increased in steps of 10 (i.e. 30%, 40%, 50%, etc.).
Note: If you make changes to the bet buttons during a hand, those changes will be visible on the same hand, the next time it is your turn to act.
Ever wanted to see all the tournaments you're set to play at one glance? You can do that now, thanks to this new tool.
The Calendar tab allows you to see what tournaments you're scheduled to play in. Clicking it will display your tournaments for the current month, as well as the next two months. You can also check and see the tournaments you played the previous month.
If you click on a date in the Calendar, the panel on the right hand side will display detailed information on all tournaments taking place set to take place for that particular date.
This new tab allows you to keep track of your poker playing buddies at William Hill. Clicking this tab will display your friends list and it will allow you to search for and add friends.
The friends in your list are sorted alphabetically. Your friends list can also show you whether your friends are connected or not, their avatars, location and any notes you may have on them.
Clicking on a friend's row from your friends list will show you what tables they are currently sitting at. Click on one of those tables to see more information about that particular table, such as table type, stakes and more.
The third new tab we've added allows you to see all the tokens and tournament seats won via satellites.
Clicking on any of these tokens or seat items will show you such information as name, value, expiry date and which tournaments they can be used for.
If you receive a new token or win a seat in a tournament, you will get a notification next to your Tokens tab. The notification will also show you how many new tokens and/or seats you have.
If nicknames and avatars weren't enough to hide your real identity, then the Anonymous Tables are just the thing for you! As the name suggests, you will be completely anonymous, as none of your details will be visible to the other players.
Thanks to these tables, you will be able to focus on what matters most - playing poker.
When you sit down at an Anonymous Table, you will notice that player nicknames are replaced by names like Player 1, Player 2 and so on, according to their seat at the table. The regular avatars are also gone and they are replaced by an "Anonymous" avatar.
The new Anonymous Tables can be found in the William Hill Poker lobby, under the Cash Game tab. The tables are called Anonymous Table 1, Anonymous Table 2, etc. and they have a small mask icon in the info column of the lobby.
If you want to play more than one Anonymous Table at a time, simply click the "Join Similar" button and you will be taken to another Anonymous Table that matches your filters.
You can also filter games to only show you Anonymous Tables - to do so, click on the "More" button located at the bottom right side of the main lobby and check "Anonymous Tables".
Tournaments were designed to have breaks individually, so playing multiple tournaments that had different starting dates proved to be quite a challenge.
This is why we've implemented the Synchronised Tournament Breaks - thanks to it, all tournaments will go on a break and resume at the same time.
Example: Let's say you're playing three tournaments and they start at 12:10 GMT, 12:30 GMT and 12:45 GMT. The synchronised break runs every hour and it lasts for five minutes, e.g. 12:55 GMT - 13:00 GMT. All three tournaments will be paused at 12:55 GMT and all hands currently being played will be completed before going on a five minute break. After that, the next break will occur at 13:55 GMT, 14:55 GMT and so on, until the tournaments finish.
If you ever wanted some more action in your cash games, then antes will usually do the trick.
Antes have now been introduced for a variety of No Limit and Pot Limit cash games, including Hold'em, Omaha and Omaha Hi Lo. Only some tables are using this new feature and you can find them in the Cash Games tab of the William Hill Poker lobby.
You can also set the filter to display only ante cash tables. To do this, simply click on the More button located on the bottom right side of the games list and then check "Ante" from the pop-p window that will appear.
We have implemented a new feature that should make tracking your VIP status progress much easier. The VIP info pop-up window will be displayed whenever you move your mouse over the button located above the Cashier button. This pop-up will display your current VIP status, the required amount of WH Points needed to reach the next level and the date until you can do so.
If you ever wanted all your William Hill Poker related messages in one place, then the wait is over. Thanks to this new feature, you will be able to find all notifications in one place - the Inbox.
Here you will receive all sorts of messages and notifications such as:
When you are logged into the William Hill Poker client, the My Poker section will display the number of unread messages you have:
Once you go to My Poker you will see the Inbox button, along with the number of unread messages:
To read any message located in your Inbox, simply click it - the contents of the message will be displayed in the panel on the right.
We have added even more ways to make your multi-tabling experience as smooth as possible. Playing more tables at the same time has never been easier, thanks to these new features.
Wait for Big Blind
When you join a table with more than two players, you will have the "Wait for Big Blind" option checked by default:
If you want to start playing right away, simply uncheck this option and you will be dealt cards on the next hand.
Sit out on next Big Blind
This button allows you to automatically go into "Sit Out" mode once it is your turn to post the Big Blind. This option will appear once you have played at least one hand and it will be displayed in the bottom right corner of the table:
Note: If you check the Sit Out next Big Blind button, then the Sit Out button will not be available and vice versa.
Sit out and Sit back on all X tables
This new feature will make it easier to sit out or rejoin the action on all tables you're playing. This button is located on the top right side, just next to the Help menu; clicking it will open a drop-down menu that allows you to:
Keep focus on Chat and Notes
It may have happened that you were chatting or writing a player note, only to see your cursor moving to another table.
Thanks to this new feature, the focus will remain in the area you are currently working on. To enable this option, simply go to Settings -> Multi Tables and then check "Keep focus on Chat and Notes".
Set focus on Bet amount
This is a new feature that has been added to the Settings -> Multi Tables menu. This one works together with the Keep focus on Chat and Notes option:
Speed Poker is the lightning fast new poker game now available at William Hill. The instant fold functionality means you stay in the action at all times, as you are taken to a new table the instant you fold a hand. This revolutionary new way of playing poker allows players to experience the thrill and excitement of poker without having to wait for your opponents to act. With Speed Poker, the action is always on YOU!
Joining a Speed Poker table enters you into a large player pool. You will play each hand as you would on a normal cash table, but when you fold your hand you immediately SPEED off to the next available open slot at another Speed Poker table.
And you don't even need to wait until the poker action gets to you... players can fold at any moment, even when it's not your turn to act!
Just go to Speed Poker tab and choose your preferred speed action game. Then start cashing.
Each Speed Poker stake level has a separate player pool. Once you've chosen your stake level, click 'Join Now' to open the game.
Remember you can ALWAYS Click on the "Speed Fold" button and be dealt into a new hand at a new table!
Registering to your favourite tournaments is now easier than ever! We have implemented a one-step registration system, which means that you will spend less time setting things up and more time playing!
When you log in and go to the Tournaments tab in the William Hill Poker lobby, you will notice that there's a Register Now button on the right hand side.
Clicking this button will trigger one of two possible scenarios:
If you use tokens and you have more than one in your account, then the one that expires the soonest will be used for registration.
We've replaced the Options menu with Lobby Settings, an area that lets you customise your poker experience.
You can find this menu on the top side of the William Hill Poker lobby - clicking it will open a pop-up window that will let you make changes to various areas.
Simply browse through the tabs listed on the left side of the pop-up window, make the changes you want and then press OK - the window will close and your settings will be updated. You can also click Apply if you made any changes and wish to keep the pop-up window open and make more changes.
Whether you're looking to change the way your cards and avatar are displayed, what kind of chat messages you want to see or anything in between, the Lobby Settings menu is where you will find them.
Note: This new menu also contains the Casino Games options.
We have given our filters a massive revamp, both visually and in terms of functionality. Thanks to these new filters, finding your favourite games will be just a few clicks away so you will spend more time doing what you like: playing poker at William Hill.
Ring Game Filters
Log in to William Hill Poker and check the ring game filters by selecting Cash Games from the left hand side of the lobby and then clicking the More button located on the bottom right side of the games list.
A pop-up window will appear and you will be able to customise what kind of cash games you want to see in the main list. You will notice that two sections have now been updated: Buy-in and Advanced. Thanks to these new filters, you will be able to choose games that allow a particular amount of big blinds to enter, but you will also be able to filter tables by the number of players seated, average pot, average stack or hands per hour.
We have reworked most of this section in order to make your tournament search faster and simpler at the same time. To access the tournament filters, you will just need to click on Tournaments from the left side of the William Hill Poker lobby and then click the More button.
The pop-up window that will appear should contain everything you need to sort the tournaments list. Here you will be able to select what kind of game you're looking for, how many players you want per table, the tournaments' starting times and much more.
If you are a fan of Sit & Go's, we have some good news for you too. We took a look at the filters we had for this type of game and we made some significant improvements. You will now be able to choose between Hold'em, Omaha and Stud, No Limit, Pot Limit and Fixed Limit, but also sort Sit & Go's by status: registering, running, completed.
A new button has been added to the William Hill cash tables called Join Similar. Thanks to it, your multi-tabling experience should be smoother and will give you more time to do what you wanted to do in the first place: play poker.
You can find this button on the bottom left side of every cash game table, just above the chat box.
When you click it, you will be taken to a table of the same type as the table you are currently sitting at. The system will find tables matching your criteria (game type, stakes, table format) and once it finds one with at least one seat open, it will prompt you to join it:
If all tables matching your criteria are full, then you will be prompted to join the general waiting list.
If you have ever wanted to replay your last game, or any other hand within the last 30 days, you now have the ability to review each event, bet by bet.
The Replay Tool acts like a video recorder that allows all the replay functions such as skip, replay, forward and back.
There are two ways to start the Replay Tool:
1. Clicking on the Replay Tool icon at the top left corner of a cash table / tournament.
The Replay Tool will then appear in the bottom right of the table screen:
2. Go to the Cashier >> My Account >> Cash / Tournament History >> Select the specific game >> Select the specific hand >> View Replay.
The Hand History Replayer is currently available only for real money games and is supported for the following types: Texas Holdem, Omaha, Omaha Hi Lo.
Backbet is a brand new product that has been added to the William Hill Poker software.
It gives players the ability to place additional bets on the poker action at the tables, hand by hand!
There are numerous combinations available at every hand, derived from the hundreds of permutations in dealt / un-dealt cards. These options are dependent on the poker table state, the bet amount, the pocket cards and the community cards.
The BackBet application communicates with the iPoker network server and receives automatic betting option, for example: 'Bet on the next pocket cards', 'Bet on the board cards', 'Bet on the folded cards' and much more.
To activate the BackBet function, simply click on the BackBet icon at the top right of the screen. However, BackBet can only be accessed only from one table at a time.
William Hill Poker now has 7 Card Stud Hi-Lo games added to the poker lobby.
In 7 Card Stud Hi-Lo each player gets 7 cards (two cards face down / four cards face up / one more faced down) and has to make the highest or the lowest possible combination .
Stud Hi-Lo is a "split pot" game, meaning that at showdown, the pot is divided in two halves, one half awarded to the winning best hand, and the other half being awarded to the best qualifying "low hand."
Qualifiers for a low hand are the same as with Omaha Hi-Lo.
In game play, there are 2 differences between 7 Card Stud and 7 Card Stud Hi-Lo:
WHPoints and Status points are now displayed in the top left corner of the table and in the chat Info tab.
This is a brand new feature for the Poker software. The Auto re-buy allows for uninterrupted play during tournaments. Players can simply set up automatic re-buys into regular tournaments.
This includes real money and points buy-in games.
The Auto re-buy functionality is available during the pre-configured re-buy period of the specific tournament. During this period, the player can select one of the available three checkboxes:
Each of these options is mutually exclusive, meaning only one option can be selected at a time.
If a player attempts any of the available options but does not have sufficient funds, a popup notification will appear, saying: “Sorry, you do not have sufficient funds to Re-buy.” players can enter the Cashier to add more funds.
When moving from one table to another, the auto re-buy settings will be saved and applied to the new table.
Note: If a player is in Sit-Out, the Auto Re-buying feature cannot be utilized.
Improvements to the stake filters make selecting a table easier.
Cash table filters
New values are added in the Stakes drop down:
Cash table filters
New Tooltips with the explanatory texts are shown when hovering over the icons in the lobby.
Sit & Go Tournament filters
New values have been added to the buy-in drop down and to the players filter:
Scheduled tournament filters
New values have been added to the buy-in drop down:
We have added Keyboard functions to help you make your moves at the tables.
This is particularly useful for multi-table action, so now you can bet, fold, check and more using the F Keys.
The shortcuts are shown on the screenshot buttons:
Disconnections do happen time to time. Re-connecting to the poker lobby and returning to the tables is now just one click away with the Auto-Reconnect feature. There is no need to re-enter login credentials, and players will re-enter the same game where they left off.
Disconnected players will remain in sit out mode until reconnection or until the pre-configured time for sit out elapses.
If the Auto Reconnect does not achieve a connection, a new notification pop-up window will appear, stating: Your connection to William Hill Poker was lost. We are trying to re-establish your connection.
Bounty Tournaments have been added to the interface and make the bounty easy to spot, at the tables and in the tournament registration list.
The Tournament Bounty will have an orange circle (attribute) appear next to their Nickname.
After a 20 minute period of inactivity, if the software has not detected mouse or keyboard activity, players will receive a pop-up message, which informs them of an impending automatic log out. Players will therefore have 30 sections to click on the “OK” button to restart the session timer.
Clicking on the download button will lead to the installation of Windows compatible software on your PC of at least 50 MB size, which will enable you to register and play on our software platform. The application can be uninstalled completely cleanly using the normal remove programs options in Windows. No functions of the software will remain after uninstalling.