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iPoker FAQs
Why have you migrated to the iPoker network?
We will be able to offer our players a much broader range of cash games and tournaments with massive guarantees. For the first time ever we will be running direct on-line qualifiers to the World Series. For those of you who prefer to stick to on-line poker keep your eye out for some of our superb promotions and huge online events.
What do I have to do to install the new software?
It couldn't be simpler to install the new software - if you already have the download client on your computer, our new software download will start automatically as soon as the launch takes place.
If you are downloading the software for the first time, our Step by Step guide will help you through the installation process.
Will I have to alter the settings on my computer?
No. You should not have to alter any of your computer settings in order for the upgrade process to take place.
What are the minimum system requirements to run the new software?
In order to experience and enjoy the full benefits of William Hill Poker software features, please ensure the minimum system requirements as listed below are met.
The minimum system requirements needed to run the William Hill Poker software are:
- Windows 98, ME, 2000, XP or Vista
- 400MHz Pentium or faster CPU with at least 96MB of RAM
- Minimum screen resolution of at least 800 by 600 pixels with 16-bit ("High Color")
- At least 100MB of free disk space
- Internet Explorer 5.2 +
I have tried to upgrade the software and the process has failed. What should I do?
If you have had problems trying to run the software upgrade from your old link you can download the new software directly from the Poker home page by clicking here
Who should I contact if I have any questions or need any advice?
Our dedicated Customer Service team will be on hand 24/7 to answer any questions or queries you may have.
Will there be any downtime when you launch the new software?
No, there will be no Poker downtime when we launch.
Will I need to open a new account?
If you already have an existing account there is no need to set up a new one. If you are a new player Click Here to download the latest software and open an account.
Will my username and password change?
No. Your William Hill username and password will remain exactly the same as it was before.
Will my on screen nickname change?
You will be asked to enter a nickname the first time you login to the new software. You will be able to resubmit your existing nickname (if available) or you can select a new one. Please make sure you choose carefully as you will not be permitted to change it again.
My account is locked, what should I do?
If your account is locked, try the Lost Login function.
If the issue remains unresolved, please contact our Customer Service team who will be happy to help.
Will my funds transfer automatically from the old software?
When you download the new software there will be no time delay in transferring funds to your balance. You will be able to play straight away once you have transferred funds to your Poker Balance from your main William Hill account.
How do I make a deposit to my Poker account?
Through Cashier click 'Make a Deposit'. You will be automatically taken to the main account pages where you can make your deposit. You will then be able to transfer funds to William Hill Poker.
How do I transfer funds in/out of my Poker account through the Poker software?
- Visit the Cashier
- Click Transfer
- Set the account you wish to transfer funds to and transfer using the drop down function (enter the amount you wish to transfer in the relevant box)
- Select Transfer Funds and your funds transfer is complete.
Do you offer an Instant Play version of the client?
We will not have an instant play version of the software available on launch but don't worry we will be adding this functionality as soon as possible.
Can I keep my avatar that I used on the old software?
The new software does not allow avatars to be uploaded. You will however be able to select the player avatar you wish to represent you at the table through Options.
You may choose your avatar using the arrows either side of your current choice.
As an existing William Hill player on Cryptologic am I still entitled to the New Player Bonus?
Yes. All players whether you are a new player or an existing player moving over from the old software will be eligible for a new player bonus up to $600. Your first transfer in to poker will act as the trigger for this bonus.
I already have an account elsewhere on iPoker. Why should I open up a William Hill account?
If you already have another account on iPoker you should still open a William Hill account. Our now famous Super Series added value tournaments plus a wide range of William Hill exclusives are just two of the many reasons to join us.
What bonuses will you be offering?
We have a number of different bonuses dependent on which VIP level you are currently playing at.
Take a look at our VIP Scheme page for full details.
How are bonus dollars redeemed?
Bonus Dollars will be released automatically as real cash at a rate of $5 for every 350 pts earned. You can see how many bonus dollars you have left and how many WH points are needed in order to redeem them by visiting the Cashier and selecting Poker Info followed by Bonuses.
Can I play for fun if I wish to try out the new software before making a real money deposit?
You are able to play for fun on a number of tables whether you are starting out in the world of Poker or if you want to try out the new software before playing for real.
If I lose my ‘play for fun’ money how can I get more chips?
Your playing chips can be reloaded every 5 minutes by leaving your current table, visiting the Cashier, selecting ‘Poker Info’ and ‘Reset Play Money’. You must have less than 1000 chips left in order to be eligible. Once reset, your chip balance will automatically revert to 1000 and you will be able to play instantly.
What are beginners tables and will I be able to play on them?
Beginners tables are exclusive to players who have signed up in the previous 90 days. All players currently using our software will be classed as beginners for 90 days after first logging in to the new software.
You will find beginner only cash games and sit & go tournaments and will also be able to enter daily freerolls of which you can enter up to 4 in a 7 day period.
What will happen to the MPPs that I still have in my Cryptologic account?
MPPs have been used as a benchmark for releasing monthly and new player bonuses and therefore do not have a cash value. You will not be able to move them across but we will be rewarding our current players for their loyalty by offering invitation only freerolls once we migrate to the new software to players based on their MPP balances.
Will you still be offering the Super Series added value tournaments?
Yes, we will still be offering the Super Series tournaments which will now be available in $ - which means a cheaper buy-in but still a huge amount of added value. They will be available on Mondays and Wednesdays.
Will you still be offering Headhunter tournaments?
We will not be offering Headhunter tournaments on launch but don’t worry – we plan to have them available in the near future.
Will you still be offering Bounty tournaments?
We will still offer a wide range of bounty tournaments. Look out for Professionals, Celebrities and even the best of William Hill Poker team!
How do I earn WH points?
Points are awarded for all cash and tournament play. You can find out about our new exclusive William Hill Points scheme and how points are awarded by Clicking Here.
How do I join the VIP scheme?
You don’t need to do anything. As soon as you begin to play on real money tables you will begin to earn points. The more you earn each month the higher VIP level you will reach.
How do I check my current WH Point balance?
You are able to see your current WH Point balance if you visit the Cashier and select Poker Info and Ipoints. From here you are also able to view how many points you need to maintain your current VIP level and how many you need in order to reach the next level.
Where can I find out what VIP level I am on?
Visit the Cashier and select Poker Info. Your VIP level is donated by a number of stars. Please note you will only see six stars in the software but don't worry if you reach a higher level as you will receive montly updates as to what VIP level you are on.
When will the Loyalty Shop be open?
There is currently no specific date for launch but we will be launching an exclusive William Hill shop in the near future where you will be able to exchange your WH Points for merchandise, tournament tokens or even live event packages!
Can I still play on GBP and Euro tables?
Though we initially launched with USD tables only, we now offer multi-currency tables with GBP and Euros too. Just select the currency you want to play within the Table Filters box.
My account is in a different currency than $. How is the exchange rate calculated when I play?
The latest exchange rate is calculated every hour on a live feed. The exchange rate used when you enter a tournament or cash game is then fixed when the tournament finishes or you leave the cash table so you can never lose out on changing exchange rates.
How is rake calculated?
iPoker rake limits can be found be Clicking Here.
Can I play on more than one table at the same time?
For those of you who love to play multiple tables at the same time no problem we have a table resize functionality. While playing any game just select the icon in the top right hand corner next to menu. Any tables you are currently playing will be resized and arranged automatically.
How can I view my game history?
- Visit the Cashier
- Select Poker Info
- Chose either Cash Table History or Tournament History
-Select the date range you wish to search between. Please note that your are only able to search a maximum 30 day period at any one time.
- Choose Show Sessions or Show Tournaments as applicable
- Details of sessions or tournaments will be displayed.
- Select the relevant tournament / session and you will access a complete history broken down by hand number in which you can see a graphical representation of each hand you played.
What is Disconnection Protection (DP)?
At William Hill Poker, Hand Protection is in place to deal with the problem of internet connection loss during Poker hand play.
In the event that a player is disconnected while participating in a hand, they will be able to continue in the hand and participate in the showdown for an amount equal to that of the pot up until the point of disconnection.
In other words, the player will not be eligible to win more than the pot amount at the time of their last move while still connected. The same thing occurs when a player runs out of money mid hand.
Hand Protection is in place for genuine disconnections only. Any player deemed to misuse this protection by intentionally disconnecting, may:
- Forfeit any monies won
- Lose Hand Protection privileges
- Face expulsion from the site
Players must accept the risk of disconnections. They can and do occur. Cash tables with no hand protection measures in place are available for players who wish to use them at their own risk.
If your play is interrupted or ends abruptly, it is most likely that your internet connection to our server has for some reason failed. To resume play, simply reload the game in your browser and you should automatically be returned to your table.
Can I play in my Country of Residence?
Unfortunately, at the current time we are unable to accept Poker players from the following countries:
Guam
Puerto Rico
US Virgin Islands
Turkey
Bulgaria
Israel
United States Minor Outlying Islands
United States Of America
American Samoa
Northern Mariana Islands
Hong Kong
Italy
Estonia
Cyprus
Tournament Types
Freezeout
Every player begins with the same amount of chips and the tournament continues until one player has won all of the chips. As soon as a player loses their chips, they are eliminated from the tournament. Prizes relate to the finishing position of each player, and the number of places paid is in relation to the total number of players that have entered the tournament.
Rebuy
This is similar to a freezeout tournament but has an additional feature; players that lose all of their chips within a specified time period can purchase additional chips for the same cost of the original buy-in.
Note: this rebuy period is for a specified amount of time only, usually 30 or 60 minutes.
There is also an add-on option after the rebuy period. This is open to the rest of the players and allows additional chips to be purchased at the value of the original buy-in. If a player loses all their chips on the final hand before the add-on option begins, they can purchase a rebuy and an add-on at this stage. The tournament then continues as a freezeout until one player wins all the chips, with the prize structure similar to that of a freezeout.
Turbo
Blind levels increase at a faster rate in a turbo tournament. Players have the same amount of time to act on their turn, but the blind speed affects strategy. Turbo tournaments come in both freezeout and rebuy format. Note: a turbo rebuy would have a shorter rebuy period.